{"id":998596,"date":"2025-01-24T17:24:45","date_gmt":"2025-01-24T22:24:45","guid":{"rendered":"https:\/\/davidd764.sg-host.com\/?page_id=998596"},"modified":"2025-05-08T10:51:52","modified_gmt":"2025-05-08T14:51:52","slug":"return-and-exchanges","status":"publish","type":"page","link":"https:\/\/emballageedr.com\/en\/return-and-exchanges\/","title":{"rendered":"Return &#038; Exchange Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"998596\" class=\"elementor elementor-998596\" wpc-filter-elementor-widget=\"1\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2355cf1 elementor-section-content-top elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2355cf1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bc814fd\" data-id=\"bc814fd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-c07bd5e elementor-widget elementor-widget-text-editor\" data-id=\"c07bd5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">At Emballage EDR, we value customer satisfaction and aim to ensure a seamless shopping experience. If you are not completely satisfied with a product, we offer options for returns, exchanges, and refunds under the following conditions:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-eb955c9 elementor-widget elementor-widget-text-editor\" data-id=\"eb955c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Eligibility for Returns and Exchanges<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Only non-customized products are eligible for return or exchange.<\/span><\/li><li><span style=\"font-weight: 400;\">Items must be in their original condition and packaging.<\/span><\/li><li><span style=\"font-weight: 400;\">Returns and exchanges must include the original invoice and order number.<\/span><\/li><\/ul><p><strong>Exchange Policy<\/strong><\/p><ul><li><span style=\"font-weight: 400;\">Exchanges are accepted within <\/span><b>30 days<\/b><span style=\"font-weight: 400;\"> of receiving the product.<\/span><\/li><li><span style=\"font-weight: 400;\">To initiate an exchange, please contact our customer service team for further assistance.<\/span><\/li><\/ul><p><b>Refund Policy<\/b><\/p><ul><li><span style=\"font-weight: 400;\">Refunds are available for non-customized products returned within <\/span><b>15 days<\/b><span style=\"font-weight: 400;\"> from the delivery date.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Products must be returned in their original packaging to qualify for a refund.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Refunds will be processed as soon as possible upon receiving the returned items in acceptable condition. Delivery fees are non-refundable unless the product delivered was defective or incorrect.<\/span><\/li><\/ul><p><b>Return Address<\/b><\/p><p><span style=\"font-weight: 400;\">Please send returns to the following address:<\/span><\/p><p><b>Emballage EDR<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">111-505, rue Fernand-Poitras<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Terrebonne (QC) Canada, J6Y 1Y5<\/span><\/p><p><b>Shipping Costs and Responsibilities<\/b><\/p><ul><li><span style=\"font-weight: 400;\">Customers are responsible for return shipping costs and assume the risk of loss or damage during transit.<\/span><\/li><li><span style=\"font-weight: 400;\">If the return is due to an incorrect or defective product, Emballage EDR will cover shipping costs, provided the return is made through a courier service with guaranteed protection against loss or damage.<\/span><\/li><\/ul><p><b>Return Processing<\/b><\/p><ul><li><span style=\"font-weight: 400;\">Once we receive and inspect the returned product, any applicable refund will be credited to your account, excluding shipping fees, as long as the item is in its original condition<\/span><\/li><\/ul><p><b>General Conditions<\/b><\/p><ul><li><span style=\"font-weight: 400;\">Emballage EDR reserves the right to update the pricing and availability of products at any time without prior notice.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Refunds or exchanges may only be processed if the product was returned in the same condition as when delivered.<\/span><\/li><\/ul><p><b>Contact Us<\/b><\/p><p><span style=\"font-weight: 400;\">For any questions or to initiate a return or exchange, please reach out to our customer service team:<\/span><\/p><p><b>Email:<\/b><span style=\"font-weight: 400;\"> ventes@emballageedr.com<\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Phone:<\/b><span style=\"font-weight: 400;\"> (514) 940-1733<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c882d2f\" data-id=\"c882d2f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2efbae4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2efbae4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_offset&quot;:90,&quot;sticky_effects_offset&quot;:0}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-084808d\" data-id=\"084808d\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-a4e0c30 elementor-widget elementor-widget-image\" data-id=\"a4e0c30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"323\" height=\"174\" src=\"https:\/\/emballageedr.com\/wp-content\/uploads\/2024\/11\/EDR-logo.png\" class=\"attachment-full size-full wp-image-990230\" alt=\"\" srcset=\"https:\/\/emballageedr.com\/wp-content\/uploads\/2024\/11\/EDR-logo.png 323w, https:\/\/emballageedr.com\/wp-content\/uploads\/2024\/11\/EDR-logo-300x162.png 300w\" sizes=\"(max-width: 323px) 100vw, 323px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-1607d57 elementor-widget elementor-widget-text-editor\" data-id=\"1607d57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Location:<\/strong> <a href=\"https:\/\/goo.gl\/maps\/fYSDKofZd1nwTN1DA\" target=\"_blank\" rel=\"noopener\">505 rue Fernand-Poitras Suite 111<\/a>,<br \/><a href=\"https:\/\/goo.gl\/maps\/fYSDKofZd1nwTN1DA\" target=\"_blank\" rel=\"noopener\">Terrebonne, QC J6Y 1Y5<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-94ceca4 elementor-widget elementor-widget-text-editor\" data-id=\"94ceca4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Phone:<\/strong> <a href=\"tel:+15149401733 \">+1 (514) 940-1733<\/a><br \/><br \/><strong>Email:<\/strong> <a href=\"mailto:ventes@emballageedr.ca\">ventes@emballageedr.ca<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Emballage EDR, we value customer satisfaction and aim to ensure a seamless shopping experience. If you are not completely satisfied with a product, we offer options for returns, exchanges, and refunds under the following conditions: Eligibility for Returns and Exchanges Only non-customized products are eligible for return or exchange. Items must be in their&#8230;<\/p>\n","protected":false},"author":2,"featured_media":990232,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-998596","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return &amp; Exchange Policy - Emballage EDR<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/emballageedr.com\/en\/return-and-exchanges\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return &amp; Exchange Policy - Emballage EDR\" \/>\n<meta property=\"og:description\" content=\"At Emballage EDR, we value customer satisfaction and aim to ensure a seamless shopping experience. If you are not completely satisfied with a product, we offer options for returns, exchanges, and refunds under the following conditions: Eligibility for Returns and Exchanges Only non-customized products are eligible for return or exchange. Items must be in their...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/emballageedr.com\/en\/return-and-exchanges\/\" \/>\n<meta property=\"og:site_name\" content=\"Emballage EDR\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Emballage-EDR\/100042571586227\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-08T14:51:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/emballageedr.com\/wp-content\/uploads\/2024\/11\/EDR-logo-icon.png\" \/>\n\t<meta property=\"og:image:width\" content=\"125\" \/>\n\t<meta property=\"og:image:height\" content=\"174\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/emballageedr.com\\\/en\\\/return-and-exchanges\\\/\",\"url\":\"https:\\\/\\\/emballageedr.com\\\/en\\\/return-and-exchanges\\\/\",\"name\":\"Return & Exchange Policy - Emballage EDR\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/emballageedr.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/emballageedr.com\\\/en\\\/return-and-exchanges\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/emballageedr.com\\\/en\\\/return-and-exchanges\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/emballageedr.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/EDR-logo-icon.png\",\"datePublished\":\"2025-01-24T22:24:45+00:00\",\"dateModified\":\"2025-05-08T14:51:52+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/emballageedr.com\\\/en\\\/return-and-exchanges\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/emballageedr.com\\\/en\\\/return-and-exchanges\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/emballageedr.com\\\/en\\\/return-and-exchanges\\\/#primaryimage\",\"url\":\"https:\\\/\\\/emballageedr.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/EDR-logo-icon.png\",\"contentUrl\":\"https:\\\/\\\/emballageedr.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/EDR-logo-icon.png\",\"width\":125,\"height\":174},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/emballageedr.com\\\/en\\\/return-and-exchanges\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/emballageedr.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Return &#038; Exchange Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/emballageedr.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/emballageedr.com\\\/en\\\/\",\"name\":\"Emballage EDR\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/emballageedr.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/emballageedr.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/emballageedr.com\\\/en\\\/#organization\",\"name\":\"Emballage EDR\",\"url\":\"https:\\\/\\\/emballageedr.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/emballageedr.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/emballageedr.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/EDR-logo.png\",\"contentUrl\":\"https:\\\/\\\/emballageedr.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/EDR-logo.png\",\"width\":323,\"height\":174,\"caption\":\"Emballage EDR\"},\"image\":{\"@id\":\"https:\\\/\\\/emballageedr.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/people\\\/Emballage-EDR\\\/100042571586227\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Return & Exchange Policy - Emballage EDR","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/emballageedr.com\/en\/return-and-exchanges\/","og_locale":"en_US","og_type":"article","og_title":"Return & Exchange Policy - Emballage EDR","og_description":"At Emballage EDR, we value customer satisfaction and aim to ensure a seamless shopping experience. If you are not completely satisfied with a product, we offer options for returns, exchanges, and refunds under the following conditions: Eligibility for Returns and Exchanges Only non-customized products are eligible for return or exchange. Items must be in their...","og_url":"https:\/\/emballageedr.com\/en\/return-and-exchanges\/","og_site_name":"Emballage EDR","article_publisher":"https:\/\/www.facebook.com\/people\/Emballage-EDR\/100042571586227\/","article_modified_time":"2025-05-08T14:51:52+00:00","og_image":[{"width":125,"height":174,"url":"https:\/\/emballageedr.com\/wp-content\/uploads\/2024\/11\/EDR-logo-icon.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/emballageedr.com\/en\/return-and-exchanges\/","url":"https:\/\/emballageedr.com\/en\/return-and-exchanges\/","name":"Return & Exchange Policy - Emballage EDR","isPartOf":{"@id":"https:\/\/emballageedr.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/emballageedr.com\/en\/return-and-exchanges\/#primaryimage"},"image":{"@id":"https:\/\/emballageedr.com\/en\/return-and-exchanges\/#primaryimage"},"thumbnailUrl":"https:\/\/emballageedr.com\/wp-content\/uploads\/2024\/11\/EDR-logo-icon.png","datePublished":"2025-01-24T22:24:45+00:00","dateModified":"2025-05-08T14:51:52+00:00","breadcrumb":{"@id":"https:\/\/emballageedr.com\/en\/return-and-exchanges\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/emballageedr.com\/en\/return-and-exchanges\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/emballageedr.com\/en\/return-and-exchanges\/#primaryimage","url":"https:\/\/emballageedr.com\/wp-content\/uploads\/2024\/11\/EDR-logo-icon.png","contentUrl":"https:\/\/emballageedr.com\/wp-content\/uploads\/2024\/11\/EDR-logo-icon.png","width":125,"height":174},{"@type":"BreadcrumbList","@id":"https:\/\/emballageedr.com\/en\/return-and-exchanges\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/emballageedr.com\/en\/"},{"@type":"ListItem","position":2,"name":"Return &#038; Exchange Policy"}]},{"@type":"WebSite","@id":"https:\/\/emballageedr.com\/en\/#website","url":"https:\/\/emballageedr.com\/en\/","name":"Emballage EDR","description":"","publisher":{"@id":"https:\/\/emballageedr.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/emballageedr.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/emballageedr.com\/en\/#organization","name":"Emballage EDR","url":"https:\/\/emballageedr.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/emballageedr.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/emballageedr.com\/wp-content\/uploads\/2024\/11\/EDR-logo.png","contentUrl":"https:\/\/emballageedr.com\/wp-content\/uploads\/2024\/11\/EDR-logo.png","width":323,"height":174,"caption":"Emballage EDR"},"image":{"@id":"https:\/\/emballageedr.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/people\/Emballage-EDR\/100042571586227\/"]}]}},"_links":{"self":[{"href":"https:\/\/emballageedr.com\/en\/wp-json\/wp\/v2\/pages\/998596","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emballageedr.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/emballageedr.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/emballageedr.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emballageedr.com\/en\/wp-json\/wp\/v2\/comments?post=998596"}],"version-history":[{"count":10,"href":"https:\/\/emballageedr.com\/en\/wp-json\/wp\/v2\/pages\/998596\/revisions"}],"predecessor-version":[{"id":998624,"href":"https:\/\/emballageedr.com\/en\/wp-json\/wp\/v2\/pages\/998596\/revisions\/998624"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emballageedr.com\/en\/wp-json\/wp\/v2\/media\/990232"}],"wp:attachment":[{"href":"https:\/\/emballageedr.com\/en\/wp-json\/wp\/v2\/media?parent=998596"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}